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Client review form

Thank you for choosing Jersey Road PR. We are committed to providing a high quality service to all of our clients and as such we continually assess the service and work completed by our team. We'd love to know a bit more about your experience with us.

Name

Position (title)

Organisation

Today's date

Is our work with you on a project or retainer basis?

Is our work with you on a project or retainer basis?
A
B

Project/ campaign name (if applicable)


Your feedback is an integral and important part of this process and allows us to ensure we consistently deliver the best service possible. Please review and rate the below with the following criteria:

⭐️ = poor
⭐️⭐️ = below average
⭐️⭐️⭐️ = average
⭐️⭐️⭐️⭐️ = above average
⭐️⭐️⭐️⭐️⭐️ = excellent

Leave blank if not applicable.

Service

Professional conduct

Professional conduct

Problem-solving attitude

Problem-solving attitude

Logical approach to tasks undertaken

Logical approach to tasks undertaken

Development of accurate and concise internal documentation

Development of accurate and concise internal documentation

Standard of copy produced for releases, pitches and op-eds etc

Standard of copy produced for releases, pitches and op-eds etc

Creativity in execution of work

Creativity in execution of work

Adaptability to unexpected changing circumstances

Adaptability to unexpected changing circumstances

Communication

Clarity of client communication

Clarity of client communication

Friendly and approachable manner

Friendly and approachable manner

Advance notification of clear deadlines set with client

Advance notification of clear deadlines set with client

Clear and concise briefing sessions

Clear and concise briefing sessions

Response speed to calls and emails

Response speed to calls and emails

Collaboration with key client team members/ stakeholders/ other agencies - service providers

Collaboration with key client team members/ stakeholders/ other agencies - service providers

Clear documentation of planned activity

Clear documentation of planned activity

Clear and accurate reporting of meetings conducted

Clear and accurate reporting of meetings conducted

How are you finding working with the Jersey Road team and the service you are receiving? Please include feedback on any individual member or members of the team, if relevant.


Accountability and measurement

Work undertaken is on track to meet organisational objectives

Work undertaken is on track to meet organisational objectives

Activity delivered against agreed KPIs

Activity delivered against agreed KPIs

Coverage and media mentions are communicated in a clear, timely and digestible format

Coverage and media mentions are communicated in a clear, timely and digestible format

What can we do better?

Where are we adding value to your organisation?

On a scale of 0-10, how likely would you be to recommend us to another friend or colleague?

On a scale of 0-10, how likely would you be to recommend us to another friend or colleague?

I'm happy for Jersey Road PR to use my comments in their marketing, website or social media.

I'm happy for Jersey Road PR to use my comments in their marketing, website or social media.
A
B